Building Client Relationships: 3 Tips For Gig Workers ⚡👥
As a gig worker, clients are the lifeblood pumping through your way of life. They put food on your table and gas in your car. Without them, you’re heading straight back into the 9-to-5 cycle that you so desperately want to avoid.
Once you’ve jumped over the hurdle of obtaining a client, it is now your responsibility to try and retain them. Many of your clients will have complete confidence in you and your services, allowing you to get on with the task at hand. Whilst others will prove to be much more of a challenge, being extremely demanding and piling pressure on you to perform.
Losing an unhappy client can be detrimental to your bank balance. If they happen to also be well-connected in their field, they could begin to share their experience of hiring you with others. Like a domino effect or chain reaction, you may start to gain an unfavorable reputation in the field, brought on by their word of mouth.
Keeping your clients happy doesn’t have to come at the expense of everything else. Although, achieving this can prove to be a tricky balancing act. With the right strategy in place, you will be able to build positive client relationships that are long-lasting and fruitful. Here are three tips for building and maintaining positive relationships with your clients…
1. Make Sure You’re On The Same Page 📝🤗
When you start working for a client, it’s important to ensure there’s a mutual understanding between both parties on the extent of the task at hand. Misunderstandings over things like workload will only cause friction further down the line. There’s absolutely nothing wrong with seeking further clarification on the client’s expectations.
The more you understand about the task at hand, the more likely it is that you will complete it successfully. But what does success look like? Well, only your client knows the answer to that question – unless you ask them of course! You need to take the time to learn about the client’s ambitions and goals. By learning these, you will further understand the part you play in their company and how you can make their life easier. Don’t forget that your clients can rate you on Gigstar after a job is complete – so you’re really looking to put a smile on their face with your work.
2. Ask For Feedback Regularly 🗣️🎯
Beyond the initial onboarding process on a platform like Gigstar, frequent communication with your client is vital for making sure that you’re delivering on their expectations. Most of the problems that can arise from gig work are rooted in a lack of communication between parties. Whilst you may have checked with the client that you’re both on the same page at the beginning, further down the line you should still keep your client updated on your progress and ask them for feedback.
If there isn’t regular communication between gig worker and client – it can result in time and money being lost if the client isn’t absolutely satisfied with the completed task. Even if the task is not going as planned, the client will appreciate your honesty if you’re forthright with them. There is no shame or weakness in asking for feedback on your work. Accepting criticism is a big part of client work and if you are able to take criticism and let it inform your work – it will no doubt impress your clients.
3. Make Some Extra Effort 💪🏋️
Going the extra mile for a client can really put you in their good books – and hopefully, guarantee a super high rating on Gigstar! You need to show them that you genuinely care about the success of their business and that you want to help them achieve their goals. You can do this by exceeding their expectations for the tasks, going above and beyond to a reasonable extent (without coming at the expense of your other clients).